IMPACT AFRICAN SAFARIS LTD

 

Thank you for taking the time to read our Privacy Policy. We understand that the protection of personal information is a crucial matter, and we are committed to being transparent about how we collect and use your data. We strive to provide our users with the necessary control over their information, and we are open to feedback on how we can improve our policies. If you have any questions or concerns regarding our Privacy Policy, please do not hesitate to contact us. We will be more than happy to provide clarification and address any issues you may have.

Personal information

Personal information refers to any data that can be used to identify you, which typically includes your name, address, email, health information, travel details, and more.

Our company may obtain your personal information through various channels. For instance, clients like yourself may provide this information when communicating with our managers via phone, email, or live chat on our website, among other digital and traditional methods.

Furthermore, third parties such as travel agents and agencies, travel marketplaces and platforms, insurance providers, and individuals booking on your behalf may also provide us with your personal information.

• When you Book your travel with us

When arranging your trip to Tanzania with Impact Africa Safaris, either directly or through our network of partnered travel agencies, marketplaces, and professionals, you agree to allow the collection, use, and disclosure of your personal information to third-party providers of accommodation and travel experiences in Tanzania, as well as the Tanzania National Parks Authority. This information includes your passport details (name, age, nationality, and number), residency, email address, phone number, emergency contact details, insurance information, health and medical information, dietary needs, tour details (including hotels and itinerary), and payment information.

As part of our adventure packages, we work with trusted third-party providers for accommodation and travel experiences. To ensure the best possible service, our partnered hotels may request dietary or nutritional information from you. Rest assured that any personal information you provide will only be used to deliver services related to your Impact Africa Safaris tour. By booking with us, you agree to these necessary disclosures.

Furthermore, we may utilize your personal information for the following objectives:

• Offering personalized recommendations of travel products that are most compatible with your preferences and informing you of their safety and enjoyment potential;
• Furnishing crucial details about our travel products;
• Delivering comprehensive customer care and support services, including prompt resolution of any issues related to our travel products;
• Ensuring the safety of our travel products for your benefit;
• Carrying out routine business administration tasks, such as accounting;
• Ensuring full compliance with the existing laws and regulations in Tanzania and other nations.

• Booking through a travel agency

If you book your trip with Impact Africa Safaris through one of our partnered travel agents or agencies, you understand and acknowledge that we will be collecting your personal information from them.

• Booking on behalf of others 

When booking with our company for someone else, whether it be for a travel companion or as a gift, it is important to inform the individual for whom the booking is being made about our policies and terms and conditions.

• Marketers

At our company, we collaborate with a diverse group of partners hailing from various corners of the globe. These partners assist us in promoting our exciting adventure travel excursions through their expert consulting and marketing services, as well as by generating valuable leads. To optimize our targeting and enhance our marketing efforts, we occasionally provide our partners with broad, non-identifiable insights about our customer base.

• Reviews

If you leave a review about your travel experience with Impact Africa Safaris, this review may be published on our website with your name indicated there (unless you used a nickname while publishing it.

• Provision of personal information under the law

At times, we may need to reveal your personal information by the applicable laws of Tanzania or the countries where we conduct business. This may include situations such as complying with a court order or other lawful inquiry. Additionally, we may disclose personal information if it is necessary to defend against legal claims or prevent actual or suspected harm to property or loss.

• Medical information

Your medical and health-related information may be shared with medical personnel if necessary. We do not share this information with third-party travel providers or the government unless circumstances require this disclosure for your well-being. While you may choose to opt out of sharing this information, we strongly recommend you provide it to ensure a safe experience with us.

• Job applications

When you submit a job application to Impact Africa Safaris, we will gather and analyze your details to assess your suitability for the position. If your application is approved, your personal information will be securely retained in our human resources department by our established procedures.

Protection of your personal information

At our company, we prioritize the safety and security of your personal information by implementing various technical measures and precautions. Rest assured that only a select few of our team members, usually your booking manager and trip leader, have access to your sensitive data. To maintain the highest level of security, we conduct routine audits on our website to identify and address any potential vulnerabilities. Furthermore, we adhere to strict data retention policies and never store your personal information beyond what is necessary for the provision of our services.

We do not knowingly collect personal information from minors (under 18). If you are a minor, parental consent or consent of a legal guardian is required for you to use our services.

• Financial information

Rest assured that the financial information you provide us, including credit card numbers and CVV codes, undergoes additional encryption using SSL technology. We prioritize the security of your data and never share our customer lists with any third parties. The only instances in which we may disclose your personal information are as described above, and such disclosures are never made for financial gain.

• No paid disclosure to third parties

We never sell our customer lists to any third parties. The only cases when we may disclose your personal information to a third party are described above, and such disclosures are never pecuniary.

• Photo and Video

At times, a photo or video of you may be captured by a member of our team, a professional photographer hired by us, or a fellow adventurer. Our photographers are trained to always ask for permission before taking a picture. However, we recommend letting your trip leader, photographer, and fellow trekkers know beforehand if you prefer not to be photographed.

On occasion, we may enlist a professional photographer to join the group and create promotional visuals for use on our website, printed brochures, and other publications. In those instances, we will obtain your written approval.

• Transfer of personal information to other parties

Rest assured that we maintain strict confidentiality and privacy management protocols when sharing your personal information with third parties. We prioritize working with parties who comply with the latest regulations, ensuring your information is always kept secure. The majority of these third parties are located in regions such as the EU, UK, Australia, and the United States, where high standards of confidentiality and privacy management are upheld.

• Your rights to related personal information

Our top priority is to ensure that our customers feel reassured and in complete control of their personal information. We strictly adhere to all laws and regulations in place, and as such, you have several rights about your personal information, including

• The ability to request corrections or updates if your information is inaccurate, outdated, or incomplete
•  The ability to request information about the personal data we hold about you
• The ability to ask us to stop using your personal information
• The ability to request the deletion of some or all of your personal information that we retain
• The ability to withdraw any previously given consent regarding your personal information

Rest assured that your privacy and security are of utmost importance to us, and we are dedicated to providing you with a safe and trustworthy experience.

We always strive to follow your instructions, but it’s important to note that certain decisions you make regarding your personal information may have consequences. Once you submit your request, our team will inform you of any potential outcomes. Additionally, you have the right to withdraw your consent for us to use your information for marketing purposes, or to process your data. You may also request that we transfer your personal information to either yourself or a designated third party.