Privacy Policy

Last updated: 4 November 2026

Impact African Safaris Ltd respects your privacy. This policy explains what personal information we collect, why, who we share it with and your rights.

1. What we collect

  • Contact and booking details: name, email, phone/WhatsApp, address, travel dates, group members, trip wishes and comments.
  • Travel details needed for permits and lodges: passport name, number, nationality and date of birth; arrival and departure flights.
  • Health and dietary information you choose to give us (allergies, medical conditions, fitness for Kilimanjaro), used only to keep you safe and fed well.
  • Emergency contact and insurance details.
  • Payment information: processed securely by Shopify Payments and our payment providers. We never see or store your full card number.
  • Website data: cookies and analytics (pages viewed, device, approximate location) collected by Shopify and, if you agree, marketing tools.

2. How we use it

  • To plan, quote, book and run your trip, and to talk to you by email, phone or WhatsApp.
  • To buy park permits, inbound insurance, lodge rooms, flights and other services in your name.
  • To keep you safe, including in an emergency.
  • To send invoices, keep accounts and meet legal and tax obligations.
  • To send you travel tips and offers only if you sign up; you can unsubscribe at any time.

3. Who we share it with

Only with those who need it to deliver your trip: Tanzania National Parks (TANAPA), Ngorongoro Conservation Area Authority, Kilimanjaro National Park, immigration and insurance authorities, lodges, hotels, airlines, our guides and drivers, and medical personnel in an emergency. We also use service providers such as Shopify (website and payments), email and WhatsApp. Some of them store data outside Tanzania, including in Canada, the USA, the UK and the EU. We never sell your personal information.

4. Photos and reviews

We will ask before taking photos of you for marketing and will only publish identifiable photos with your written permission. If you leave a review, we may show it on our website with your first name and country.

5. How long we keep it

We keep booking records for 7 years for accounting and legal reasons. Health and passport details are deleted within 12 months after your trip unless the law requires us to keep them.

6. Keeping it safe

Only the team members working on your trip can see your details. We use secure systems and never send card details by email or WhatsApp.

7. Your rights

You can ask us to show, correct, delete or send you the personal information we hold, or to stop using it for marketing. Residents of Canada, the UK and the EU have these rights under PIPEDA, UK GDPR and EU GDPR. Email impactafricasafaris@gmail.com and we will reply within 30 days.

8. Children

We collect information about children only from their parent or guardian, for the purpose of their trip.

9. Changes

We may update this policy; the date at the top shows the latest version.

Contact: Impact African Safaris Ltd, Lindi Street 64, Ghala Road, Moshi, Kilimanjaro 250101, Tanzania · impactafricasafaris@gmail.com