Refund policy

REFUND POLICY

IMPACT AFRICAN SAFARIS LTD – CANCELLATION & REFUND POLICY
Last updated: 4 November 2026

We know plans change. This policy explains exactly what happens if you need to cancel or change your trip, so there are no surprises. It forms part of our Terms & Conditions.

Why cancellation charges apply
Our trips are services, not goods, so there is nothing to “return”. As soon as you pay, we use your money to secure your trip: park and crater permits, lodges, flights, vehicles, guides, porters and village hosts. Many of these suppliers do not refund us. The charges below cover those commitments and the work already done for you.

1. Safaris, Kilimanjaro climbs, packages and tailor-made trips
The cancellation charge depends on when we receive your written cancellation. It is a percentage of the total trip price:

  • 60 days or more before the start date: 30% (your first payment)
  • 30 to 59 days before: 50%
  • 15 to 29 days before: 75%
  • 14 days or less before, or no-show: 100% (no refund)

Please also note:

  • A supplier’s own charges may be higher than the percentage above, for example for non-refundable flights, Zanzibar or premium lodges, or park permits already issued. In that case, the higher, actual amount applies, and we will show you the supplier’s terms.
  • Park, conservation and crater fees, and Tanzania’s inbound insurance, are non-refundable once purchased. We usually buy them 2–7 days before your trip.
  • If you are on a payment plan and have paid less than the cancellation charge, you agree to pay the difference.

2. Day trips

  • Cancelled 72 hours (3 days) or more before the start time: full refund, minus card processing fees (about 3.5%)
  • Cancelled 24 to 72 hours before: 50% refund
  • Cancelled less than 24 hours before, or no-show: no refund

3. Change your dates instead of cancelling

  • More than 60 days before: you can move your trip once, to new dates within 24 months, with no charge from us. You pay any supplier change fees and any difference in price, such as high-season rates.
  • Within 60 days: we will try to move your trip. Where suppliers allow it, the amount you have paid (minus non-recoverable supplier costs) becomes a trip credit valid for 24 months. Otherwise, the cancellation charges above apply.
  • You can use a trip credit yourself, or transfer it once to a friend or family member.

4. Refunds when we cancel

  • If we cancel your trip for reasons within our control, you receive a full refund of everything you paid us, or a credit if you prefer.
  • If we cannot confirm a late booking (one made inside our 21-day or 3-day notice period), you receive a full refund of that booking.
  • A trip may be unable to go ahead because of events beyond anyone’s control, such as extreme weather, natural disaster, epidemic, war or unrest, government or park closures, or airline failure. In that case, we will offer new dates or a credit valid for 24 months. If you prefer a refund, we will refund what you paid minus amounts already paid to suppliers that they will not return. We will always try to recover these for you.

5. What is not refundable

  • Unused parts of a trip once it has started, for any reason. This includes a missed day, leaving a climb early, and skipped meals or activities.
  • Services missed because of late arrival, missed flights, lost documents or refused entry.
  • A climb or activity stopped by the guide for safety or behaviour reasons.
  • Wildlife sightings, weather and reaching a summit, which cannot be guaranteed and are not grounds for a refund.

6. How to cancel
The lead traveller must email impactafricasafaris@gmail.com with the booking name and order number. Your cancellation takes effect on the day we receive it (Tanzania time). We will confirm in writing within 2 business days.

7. How refunds are paid

  • Approved refunds are paid in US dollars to the original card or account within 14 business days.
  • Card processing, bank transfer and currency fees that we cannot recover are deducted.
  • Your bank may take a few more days to show the refund.

8. Protect yourself with insurance
Because we must pay suppliers in advance, we strongly recommend travel insurance with trip-cancellation cover from the day you book. If you cancel because of illness, a family emergency or another personal reason, your insurer can reimburse the charges above. We will gladly provide invoices and letters for your claim.

Questions? Call or WhatsApp us: Canada +1 (403) 796-5252 · Tanzania +255 747 577 461 · impactafricasafaris@gmail.com